Genesys Engage on-premises

 View Only

Discussion Thread View
  • 1.  Documentation on the Service Client API Subscription Events?

    Posted 02-19-2024 20:13

    From the Service Client API Documentation, I see there are various categories to subscribe to but I cannot find any documentation on what events each category provides. Is there documentation that explains each category from a real time event perspective?

    Example:

          // Subscribe to Workspace Web Edition
          genesys.wwe.service.subscribe(['agent', 'interaction', 'media', 'outbound','system', 'markdone'], eventHandler, this);

    So: 

    ['agent', 'interaction', 'media', 'outbound','system', 'markdone']


    I see Namespace documentation that talks about methods but not the different events: 

    Service Client API Reference


    #ArchitectureandDesign

    ------------------------------
    Alan Klein
    Cresta Intelligence
    ------------------------------


  • 2.  RE: Documentation on the Service Client API Subscription Events?

    Posted 02-20-2024 16:17

    Event types are documented here: Service Client API - Genesys Documentation

    And of course Dev Tools in your browser is your friend in observing what actually happens :)



    ------------------------------
    Jason McLennan
    Commonwealth Bank of Australia
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources