Hi Community,

Is there any way of achieving the workaround to perform consul transfer from IVR flow. 

As I checked into options available for inbound call flow on architect, I see blind transfer option only. 

Thanks in advance.

Regards,

Rohit Gupta

Hi Rohit,

Could you please provide a little more information?

If customer is in the inbound call flow, who is consulting with who? You just have transfer to ACD really.

If customer is with the agent, the agent script has consult transfer option from the agent script or from the call controls

https://help.mypurecloud.com/articles/available-script-actions/

Hi Community,

Is there any way of achieving the workaround to perform consul transfer from IVR flow. 

As I checked into options available for inbound call flow on architect, I see blind transfer option only. 

Thanks in advance.

Regards,

Rohit Gupta

Hi Anton,

Thanks for replying on it.

My full scenarios is given below; Please note for this requirement there is no agent involved.

1) Customer call comes to DID

2) Call route invokes inbound call flow.

3) Inbound call flow performs some business logic. 

4). Inbound call flow needs to consult with Externa number. 

5). After connecting to external number, customer speaks with external number.

6). After some qualification, external number is disconnected.

7). Customer call remains on inbound call flow for more processing. 

8). Customer call is disconnected.

Thanks,

Rohit Gupta

Hi Rohit,

Could you please provide a little more information?

If customer is in the inbound call flow, who is consulting with who? You just have transfer to ACD really.

If customer is with the agent, the agent script has consult transfer option from the agent script or from the call controls

https://help.mypurecloud.com/articles/available-script-actions/

Hi Community,

Is there any way of achieving the workaround to perform consul transfer from IVR flow. 

As I checked into options available for inbound call flow on architect, I see blind transfer option only. 

Thanks in advance.

Regards,

Rohit Gupta

Hi Anton,

Thanks for replying on it.

My full scenarios is given below; Please note for this requirement there is no agent involved.

1) Customer call comes to DID

2) Call route invokes inbound call flow.

3) Inbound call flow performs some business logic. 

4). Inbound call flow needs to consult with Externa number. 

5). After connecting to external number, customer speaks with external number.

6). After some qualification, external number is disconnected.

7). Customer call remains on inbound call flow for more processing. 

8). Customer call is disconnected.

Thanks,

Rohit Gupta

Hi Rohit,

Could you please provide a little more information?

If customer is in the inbound call flow, who is consulting with who? You just have transfer to ACD really.

If customer is with the agent, the agent script has consult transfer option from the agent script or from the call controls

https://help.mypurecloud.com/articles/available-script-actions/

Hi Community,

Is there any way of achieving the workaround to perform consul transfer from IVR flow. 

As I checked into options available for inbound call flow on architect, I see blind transfer option only. 

Thanks in advance.

Regards,

Rohit Gupta