Hi All,
Hope you are keeping well 😀
I wanted to take this opportunigty to draw your attention to a couple of new events posted for September that I think will be absolutely worth your time to register and attend or watch later.
The first event is happening on the 4th September at 11am (EST)/4pm (GMT) and is our WEM Knowledge Hub Round Table | The Evolution of Bidding.
What can you expect?
- The Evolution of WFM in the AI-era: Learn how workforce management is evolving with AI to empower employees as knowledge workers.
- What is Work Plan Bidding? with a Demo by Paul Wood See how this feature allows employees to bid on preferred work plans, optimizing scheduling and enhancing engagement.
- Quick Review of Activity Planner by Paul Wood: Discover how AI recommends optimal scheduling times, balancing activities without compromising service goals.
- What's Coming Up Next: Get a sneak peek into future functionalities and enhancements.
Register Here
Next up is the 5th September held by our wonderful Beyond team - Genesys Cloud | New WFM Features: Work Plan Bids, Activity Plans, and Alternative Shift Trading
Learn about:
- Work Plan Bids: Allow agents to bid for their preferred work plans and set their preferences.
- Activity Plans: Easily schedule individuals or groups for one-off or recurring activities.
- Alternative Shift Trading: Enable agents to trade daily shifts with the system based on business rules and desired service goals.
There are 2 sessions on that day, so choose your ideal time:
APAC / EMEA https://genesys.zoom.us/webinar/register/WN_qz0kMRG7RPS19ABHGnjVIw
APAC / EMEA Time zone
- 08:00 Paris
- 11:30 Chennai
- 14:00 Singapore
- 16:00 Sydney
NALA / EMEA https://genesys.zoom.us/webinar/register/WN_xcucbbp5S3W9kc5UEntCQg
NALA / EMEA Time Zone
- 09:00 U.S. MDT (Denver)
- 11:00 U.S. EST (New York)
- 16:00 London
- 17:00 Paris
Don't miss out and looking forward to seeing you there!
#WorkforceManagement
#Scheduling
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Tracy
Genesys
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