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  • 1.  Draft Update Failed

    Posted 08-26-2024 13:31
    Draft Update Failed Snip
    We have an agent who is running into this error several times per day when attempting to send email correspondence. Is this something anyone else has experienced? If so, then do you have any lasting solutions for fixing?
    Thank you.

    #Unsure/Other

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    Asia Russell
    Fanatics, LLC
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  • 2.  RE: Draft Update Failed
    Best Answer

    GENESYS
    Posted 08-27-2024 11:30

    Hello Asia,

    Welcome to the Community! Is this only affecting one agent? Are they able to send emails at all? This could be a permission issue for the agent, a network issue, etc. You may be able to see what the issue is in the console and network logs. If you are unable to find any issues, you might need to open a case with Customer Care.



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    Jason Kleitz
    Genesys - Employees
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    Original Message


  • 3.  RE: Draft Update Failed

    Posted 08-27-2024 12:21

    Thank you, Jason! This is only affecting one agent at the moment. They're able to send emails. I will investigate the logs as you've suggested and follow-up with customer care as needed. Thanks so much.



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    Asia Russell
    Fanatics, LLC
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    Original Message


  • 4.  RE: Draft Update Failed

    GENESYS
    Posted 08-27-2024 13:33

    Thanks for that info! Please let us know what the solution is for this agent.



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    Jason Kleitz
    Genesys - Employees
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    Original Message


  • 5.  RE: Draft Update Failed

    Posted 09-03-2024 14:42

    Hi Asia,

    Was there any update on this from the support team? We are having the same issue on our cluster now.

    Thanks and regards,

    Karthik Jagadeesh



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    Karthik Jagadeesh
    Travel Leaders Group Holdings, LLC d/b/a Internova Travel Group
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    Original Message


  • 6.  RE: Draft Update Failed

    Posted 09-03-2024 15:17

    Hi Karthik,

    No updates as of yet. We're doing a log capture for the agent and having them email over the times of day it's occurring in a summary email at the end of the day.

    I'll report back with more as soon as we have an update from our Genesys ticket on that.



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    Asia Russell
    Fanatics, LLC
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    Original Message


  • 7.  RE: Draft Update Failed

    Posted 09-05-2024 10:07

    We are also experiencing this issue but it spans across multiple agents. they began reporting it to us about a week ago. Emails still seem to go through without any issues but I'd like to understand the cause of the error. 



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    Kathryn Haines
    Owens Corning Sales, LLC.
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    Original Message


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