Hi all,

I was wondering if anyone can tell me how one sets a dynamic system wrap-up code.

For example, I want my system wrap-up code to be the DNIS so I can make policies per DNIS.
However, the expression is giving me an error:



I'm guessing it's expecting the wrap-up code ID as there's no FindWrapUp function?

Thanks in advance Melissa if you could give your insight ;)

No such way to do that and it would be very unmanageable to have so many wrap-up codes for agents to have to scroll through.  I would suggest writing this to the External Tag attribute which is searchable in the Interactions View.  

Hi all,

I was wondering if anyone can tell me how one sets a dynamic system wrap-up code.

For example, I want my system wrap-up code to be the DNIS so I can make policies per DNIS.
However, the expression is giving me an error:



I'm guessing it's expecting the wrap-up code ID as there's no FindWrapUp function?

Thanks in advance Melissa if you could give your insight ;)

System wrap-up codes are set by the call flow and not by the agent.

This is for setting system wrap-up codes to allow policies being set with them.

No such way to do that and it would be very unmanageable to have so many wrap-up codes for agents to have to scroll through.  I would suggest writing this to the External Tag attribute which is searchable in the Interactions View.  

Hi all,

I was wondering if anyone can tell me how one sets a dynamic system wrap-up code.

For example, I want my system wrap-up code to be the DNIS so I can make policies per DNIS.
However, the expression is giving me an error:



I'm guessing it's expecting the wrap-up code ID as there's no FindWrapUp function?

Thanks in advance Melissa if you could give your insight ;)

Hi all,

I was wondering if anyone can tell me how one sets a dynamic system wrap-up code.

For example, I want my system wrap-up code to be the DNIS so I can make policies per DNIS.
However, the expression is giving me an error:



I'm guessing it's expecting the wrap-up code ID as there's no FindWrapUp function?

Thanks in advance Melissa if you could give your insight ;)

Correct there is no FindWrapupCode function or action.  There is an idea for it you can vote for: https://genesyscloud.aha.io/ideas/ideas/ANLS-I-1340.

Ignore the ToWrapupCode function, it's one of our more useless ones.

However as Robert pointed out, you wouldn't want to do that anyways b/c you would have to go create tons of wrap up codes first.  Using external tags or the existing dnis reports is a better idea.

Hi all,

I was wondering if anyone can tell me how one sets a dynamic system wrap-up code.

For example, I want my system wrap-up code to be the DNIS so I can make policies per DNIS.
However, the expression is giving me an error:



I'm guessing it's expecting the wrap-up code ID as there's no FindWrapUp function?

Thanks in advance Melissa if you could give your insight ;)

As I understand the OP he wants to set wrap-up code in flow to apply different recording policies based on DNIS.

Haven't tested the ToWrapupCode() function but if it requires the ID of the wrap-up code on way to solve it would be to have a Data Table with DNIS and the wrap-up code ID that you can lookup in the Inbound Flow.

Correct there is no FindWrapupCode function or action.  There is an idea for it you can vote for: https://genesyscloud.aha.io/ideas/ideas/ANLS-I-1340.

Ignore the ToWrapupCode function, it's one of our more useless ones.

However as Robert pointed out, you wouldn't want to do that anyways b/c you would have to go create tons of wrap up codes first.  Using external tags or the existing dnis reports is a better idea.

Hi all,

I was wondering if anyone can tell me how one sets a dynamic system wrap-up code.

For example, I want my system wrap-up code to be the DNIS so I can make policies per DNIS.
However, the expression is giving me an error:



I'm guessing it's expecting the wrap-up code ID as there's no FindWrapUp function?

Thanks in advance Melissa if you could give your insight ;)

I wasn't kidding when I said the ToWrapupCode function was useless.  You can give it an existing WrapupCode object which means nothing changes, or NOT_SET to create a NOT_SET WrapupCode object. Several of the ToX functions are like that.  Going from a string value to a WrapupCode object would require a FindX function, which we don't have.

As I understand the OP he wants to set wrap-up code in flow to apply different recording policies based on DNIS.

Haven't tested the ToWrapupCode() function but if it requires the ID of the wrap-up code on way to solve it would be to have a Data Table with DNIS and the wrap-up code ID that you can lookup in the Inbound Flow.

Correct there is no FindWrapupCode function or action.  There is an idea for it you can vote for: https://genesyscloud.aha.io/ideas/ideas/ANLS-I-1340.

Ignore the ToWrapupCode function, it's one of our more useless ones.

However as Robert pointed out, you wouldn't want to do that anyways b/c you would have to go create tons of wrap up codes first.  Using external tags or the existing dnis reports is a better idea.

Hi all,

I was wondering if anyone can tell me how one sets a dynamic system wrap-up code.

For example, I want my system wrap-up code to be the DNIS so I can make policies per DNIS.
However, the expression is giving me an error:



I'm guessing it's expecting the wrap-up code ID as there's no FindWrapUp function?

Thanks in advance Melissa if you could give your insight ;)

Hi all,

I was wondering if anyone can tell me how one sets a dynamic system wrap-up code.

For example, I want my system wrap-up code to be the DNIS so I can make policies per DNIS.
However, the expression is giving me an error:



I'm guessing it's expecting the wrap-up code ID as there's no FindWrapUp function?

Thanks in advance Melissa if you could give your insight ;)

Hi all,

I was wondering if anyone can tell me how one sets a dynamic system wrap-up code.

For example, I want my system wrap-up code to be the DNIS so I can make policies per DNIS.
However, the expression is giving me an error:



I'm guessing it's expecting the wrap-up code ID as there's no FindWrapUp function?

Thanks in advance Melissa if you could give your insight ;)

Hi @Bert Barrez I was wondering if you ever found a way of doing this? It is something I am looking at. 

We have one architect flow that covers multiple call plans and multiple external transfer numbers, I was hoping to create a dynamic wrap up code that would use values assigned in flow from data table entries.

Hi all,

I was wondering if anyone can tell me how one sets a dynamic system wrap-up code.

For example, I want my system wrap-up code to be the DNIS so I can make policies per DNIS.
However, the expression is giving me an error:



I'm guessing it's expecting the wrap-up code ID as there's no FindWrapUp function?

Thanks in advance Melissa if you could give your insight ;)