Is it possible to integrate efax into Genesys Cloud and particularly on a GC1 licence and If so how would it be done ?. Would it be done through the AppFoundary ?. 

How about having eFax receive the fax and send to an email address in Genesys to route to a queue.  On the outbound, I don't see how it could be used. 

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 07-03-2024 10:41
From: Richard Craig
Subject: efax Integrtion

Is it possible to integrate efax into Genesys Cloud and particularly on a GC1 licence and If so how would it be done ?. Would it be done through the AppFoundary ?. 

#ArchitectureandDesign
#API/Integrations

------------------------------
Richard Craig
British Telecommunications PLC
------------------------------

So do we need to create an architect call flow to enable this to happen ? . Also looking at the way faxes are sent and delivered the fax comes into the users inbox and workspace in Documents. Is it possible through a flow or other means to route the fax to a shared location ?.

------------------------------
Richard Craig
British Telecommunications PLC

Original Message:
Sent: 07-03-2024 10:46
From: Robert Wakefield-Carl
Subject: efax Integrtion

How about having eFax receive the fax and send to an email address in Genesys to route to a queue.  On the outbound, I don't see how it could be used. 

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 07-03-2024 10:41
From: Richard Craig
Subject: efax Integrtion

Is it possible to integrate efax into Genesys Cloud and particularly on a GC1 licence and If so how would it be done ?. Would it be done through the AppFoundary ?. 

#ArchitectureandDesign
#API/Integrations

------------------------------
Richard Craig
British Telecommunications PLC
------------------------------

Not a call flow -but an Email flow.

Call comes into eFax who receives the fax and emails to an Email in Genesys and is routed to the queue.

So do we need to create an architect call flow to enable this to happen ? . Also looking at the way faxes are sent and delivered the fax comes into the users inbox and workspace in Documents. Is it possible through a flow or other means to route the fax to a shared location ?.

------------------------------
Richard Craig
British Telecommunications PLC

Original Message:
Sent: 07-03-2024 10:46
From: Robert Wakefield-Carl
Subject: efax Integrtion

How about having eFax receive the fax and send to an email address in Genesys to route to a queue.  On the outbound, I don't see how it could be used. 

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 07-03-2024 10:41
From: Richard Craig
Subject: efax Integrtion

Is it possible to integrate efax into Genesys Cloud and particularly on a GC1 licence and If so how would it be done ?. Would it be done through the AppFoundary ?. 

#ArchitectureandDesign
#API/Integrations

------------------------------
Richard Craig
British Telecommunications PLC
------------------------------

Carl,

the customer is on a GC1 licence and therefore does not have any email flow facility.

Not a call flow -but an Email flow.

Call comes into eFax who receives the fax and emails to an Email in Genesys and is routed to the queue.

So do we need to create an architect call flow to enable this to happen ? . Also looking at the way faxes are sent and delivered the fax comes into the users inbox and workspace in Documents. Is it possible through a flow or other means to route the fax to a shared location ?.

------------------------------
Richard Craig
British Telecommunications PLC

Original Message:
Sent: 07-03-2024 10:46
From: Robert Wakefield-Carl
Subject: efax Integrtion

How about having eFax receive the fax and send to an email address in Genesys to route to a queue.  On the outbound, I don't see how it could be used. 

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 07-03-2024 10:41
From: Richard Craig
Subject: efax Integrtion

Is it possible to integrate efax into Genesys Cloud and particularly on a GC1 licence and If so how would it be done ?. Would it be done through the AppFoundary ?. 

#ArchitectureandDesign
#API/Integrations

------------------------------
Richard Craig
British Telecommunications PLC
------------------------------

Consider adding the +Digital license to a couple of agents to get it.

Carl,

the customer is on a GC1 licence and therefore does not have any email flow facility.

Not a call flow -but an Email flow.

Call comes into eFax who receives the fax and emails to an Email in Genesys and is routed to the queue.

So do we need to create an architect call flow to enable this to happen ? . Also looking at the way faxes are sent and delivered the fax comes into the users inbox and workspace in Documents. Is it possible through a flow or other means to route the fax to a shared location ?.

------------------------------
Richard Craig
British Telecommunications PLC

Original Message:
Sent: 07-03-2024 10:46
From: Robert Wakefield-Carl
Subject: efax Integrtion

How about having eFax receive the fax and send to an email address in Genesys to route to a queue.  On the outbound, I don't see how it could be used. 

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 07-03-2024 10:41
From: Richard Craig
Subject: efax Integrtion

Is it possible to integrate efax into Genesys Cloud and particularly on a GC1 licence and If so how would it be done ?. Would it be done through the AppFoundary ?. 

#ArchitectureandDesign
#API/Integrations

------------------------------
Richard Craig
British Telecommunications PLC
------------------------------

Robert is there any specific reason it needs to be an email flow instead of a call flow ?. Also if we have multiple countries who require to use the fax functionality would you need a user(s) per country to be able to send and receive faxes ?.

Consider adding the +Digital license to a couple of agents to get it.

Carl,

the customer is on a GC1 licence and therefore does not have any email flow facility.

Not a call flow -but an Email flow.

Call comes into eFax who receives the fax and emails to an Email in Genesys and is routed to the queue.

So do we need to create an architect call flow to enable this to happen ? . Also looking at the way faxes are sent and delivered the fax comes into the users inbox and workspace in Documents. Is it possible through a flow or other means to route the fax to a shared location ?.

------------------------------
Richard Craig
British Telecommunications PLC

Original Message:
Sent: 07-03-2024 10:46
From: Robert Wakefield-Carl
Subject: efax Integrtion

How about having eFax receive the fax and send to an email address in Genesys to route to a queue.  On the outbound, I don't see how it could be used. 

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 07-03-2024 10:41
From: Richard Craig
Subject: efax Integrtion

Is it possible to integrate efax into Genesys Cloud and particularly on a GC1 licence and If so how would it be done ?. Would it be done through the AppFoundary ?. 

#ArchitectureandDesign
#API/Integrations

------------------------------
Richard Craig
British Telecommunications PLC
------------------------------