Genesys Cloud - Main

 View Only

Discussion Thread View
  Thread closed by the administrator, not accepting new replies.

  • 1.  Email Inserting an Image

    Posted 11-13-2024 05:57
    No replies, thread closed.

    Hi All,

    Has anyone come across an issue where, when replying to an inbound email interaction and you use "Insert Image" to insert a picture in your reply. The receiving end see two images but only if viewed on an iphone it would seem.

    Has anyone come across this.

    Note: If attach file is use it works fine.

    Regards,

    Leigh


    #Outbound

    ------------------------------
    Leigh Ashall
    ------------------------------


  • 2.  RE: Email Inserting an Image

    Posted 11-13-2024 08:20
    No replies, thread closed.

    Hello Leigh and welcome to the community, 

    This is an interesting issue. I have not seen this. This might be better for customer care to look at. I would recommend your admin open a case with with customer care Routing team. I don't know if they will find anything right out of the gate but they can dig in more technically than we can do here in a public forum. 

    I would recommend providing interaction id, screen shots of whats being sent and whats being received, make and model of the iPhone as well as current OS. I believe this would be enough to have care start investigating. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 3.  RE: Email Inserting an Image
    Best Answer

    Posted 11-13-2024 10:22
    No replies, thread closed.

    Hello,

    Did some testing and I think that's an iPhone "feature".

    When I use "insert image" it will show the image in the message and at the bottom (after the e-mail) on iPhone.
    When I attach an image it will show the image at the bottom.

    Some Googling shows several people mentioning this, and it seem to be due to how Apple handles multipart/mixed messages.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources