Please note we already have this enhancement idea Allow administrator to configure max park duration by org and queue CECC-I-1292.
In addition, there is a list of park email enhancement ideas listed on Idea Portal - DIG-I-19 Park parking of the Admin Response.
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Atsushi Hirano
Sr. Product Manager, Digital
Genesys - Employees
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Original Message:
Sent: 10-14-2024 16:46
From: Bruce Lewis
Subject: Email Parking
Hi Robert and Cam,
Thank you for you research and responses.
I've relayed this info to my contact at One Call and opened a new enhancement/feature request here:
https://genesyscloud.ideas.aha.io/ideas/CEEMAIL-I-162
Please vote on this if you are able to.
Thank you.
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Bruce Lewis
Genesys Advanced Diagnostic Engineer
ConvergeOne
Original Message:
Sent: 10-08-2024 12:44
From: Cam Tomlin
Subject: Email Parking
Hello Robert and @Bruce Lewis,
I have reopened the thread so you can also reply there as I see you are also responding to Kathryn's thread as well.
I believe it was closed as so Bruce could open a new thread and keep the conversations separate so its easier to search for. But I have checked internally as well and 10 is the hard limit and at this time it cannot be raised. It might be a future feature if the need is there for customers.
Cheers,
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 10-08-2024 12:19
From: Robert Wakefield-Carl
Subject: Email Parking
@Bruce Lewis, I am not sure why the other thread was closed and not allowing replies, but I did check on the 10 and it is a hard limit at this time. @Jody Nabuurs, do you know if that will be something customers can request to raise?
Yes, it is a 7 calendar day limit, but I can see where a trigger could be fired at that end of that and a workflow manipulating the end time.
#DigitalChannels
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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