@Bruce Lewis, I am not sure why the other thread was closed and not allowing replies, but I did check on the 10 and it is a hard limit at this time.  @Jody Nabuurs, do you know if that will be something customers can request to raise?

Yes, it is a 7 calendar day limit, but I can see where a trigger could be fired at that end of that and a workflow manipulating the end time.  

Hello Robert and @Bruce Lewis, 

I have reopened the thread so you can also reply there as I see you are also responding to Kathryn's thread as well. 

I believe it was closed as so Bruce could open a new thread and keep the conversations separate so its easier to search for. But I have checked internally as well and 10 is the hard limit and at this time it cannot be raised. It might be a future feature if the need is there for customers. 

Cheers, 

@Bruce Lewis, I am not sure why the other thread was closed and not allowing replies, but I did check on the 10 and it is a hard limit at this time.  @Jody Nabuurs, do you know if that will be something customers can request to raise?

Yes, it is a 7 calendar day limit, but I can see where a trigger could be fired at that end of that and a workflow manipulating the end time.  

Hi Robert and Cam,

Thank you for you research and responses.

I've relayed this info to my contact at One Call and opened a new enhancement/feature request here:

https://genesyscloud.ideas.aha.io/ideas/CEEMAIL-I-162

Please vote on this if you are able to.

Thank you.

Hello Robert and @Bruce Lewis, 

I have reopened the thread so you can also reply there as I see you are also responding to Kathryn's thread as well. 

I believe it was closed as so Bruce could open a new thread and keep the conversations separate so its easier to search for. But I have checked internally as well and 10 is the hard limit and at this time it cannot be raised. It might be a future feature if the need is there for customers. 

Cheers, 

@Bruce Lewis, I am not sure why the other thread was closed and not allowing replies, but I did check on the 10 and it is a hard limit at this time.  @Jody Nabuurs, do you know if that will be something customers can request to raise?

Yes, it is a 7 calendar day limit, but I can see where a trigger could be fired at that end of that and a workflow manipulating the end time.  

Hi Robert and Cam,

Thank you for you research and responses.

I've relayed this info to my contact at One Call and opened a new enhancement/feature request here:

https://genesyscloud.ideas.aha.io/ideas/CEEMAIL-I-162

Please vote on this if you are able to.

Thank you.

Hello Robert and @Bruce Lewis, 

I have reopened the thread so you can also reply there as I see you are also responding to Kathryn's thread as well. 

I believe it was closed as so Bruce could open a new thread and keep the conversations separate so its easier to search for. But I have checked internally as well and 10 is the hard limit and at this time it cannot be raised. It might be a future feature if the need is there for customers. 

Cheers, 

@Bruce Lewis, I am not sure why the other thread was closed and not allowing replies, but I did check on the 10 and it is a hard limit at this time.  @Jody Nabuurs, do you know if that will be something customers can request to raise?

Yes, it is a 7 calendar day limit, but I can see where a trigger could be fired at that end of that and a workflow manipulating the end time.