Hi all
I have configured some of our voice queues for preferred agent routing including a specific inbound flow in Architect, data table etc.
I am trying to configure one of our email queues to preferred agent routing. I have updated the routing tab on that queue. I have a inbound email flow transferring the email to ACD and updated the routing section with a list of preferred agents.
How do I link the queue name to the inbound email flow?
For the voice queues I could update the call routing section with the required inbound call flow.
Thanks in advance.
Darren
#ArchitectureandDesign#Routing(ACD/IVR)------------------------------
Darren Huxley
RACV - Royal Auto Club of Victoria
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