I have a requirement to send an email when no agents available in a voice queue, can we call it thru data actions from inbound flow to send an email to a group or particular person in my organization when no agent available ?


#ArchitectureandDesign

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Mulla

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Hi Mulla,

This will be possible in the future when agentless email becomes available.
https://help.mypurecloud.com/articles/agentless-email-notifications/

What you can do at the moment is transfer the call to another flow/queue if there are no agents available.

Original Message:
Sent: 06-29-2022 17:26
From: Basha Mulla
Subject: Email Routing

I have a requirement to send an email when no agents available in a voice queue, can we call it thru data actions from inbound flow to send an email to a group or particular person in my organization when no agent available ?


#ArchitectureandDesign

------------------------------
Mulla

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