Last we checked, it was not possible to integrate the out-of-the-box UI into another system (via iFrame or widget). But there is an API that would allow getting some datapoints out for you to re-create it inside of your CRM.
We have our own Genesys-centric SaaS CRM product that we sell, and it's in my roadmap to create such a widget in 2024. If you're interested, I can hop on the call with you and discuss our idea of implementation.
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Maksim Gill
Eccentex (Advanced Case and Email Management Platform for Genesys)
https://www.eccentex.com/genesys------------------------------
Original Message:
Sent: 01-04-2024 05:43
From: Hafid Bourich
Subject: Embedding Genesys Predictive Engagement (GPE) widget into an AppFoundry Premium App
Hi Max,
I am looking for a similar solution for a CRM. I'm curious whether you have managed to integrate predictive engagement into a CRM.
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Hafid Bourich
KPN B.V.
Original Message:
Sent: 07-01-2022 15:38
From: Max Gill
Subject: Embedding Genesys Predictive Engagement (GPE) widget into an AppFoundry Premium App
We wanted to know if it's now possible to embed the GPE "Customer Journey" widget into our CRM system? It would look something like:
I am looking for examples or documentation on how to achieve this, but haven't found anything.
#DigitalChannels
#Integrations
#Omni-ChannelDesktop/UserInterface
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Maksim Gill
Eccentex, Inc.
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