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  • 1.  Enable automatic redaction of sensitive information

    Posted 13 days ago

    We recently turned up the  (Enable automatic redaction of sensitive information) feature.  We noticed it isn't redacting anything in our Spanish calls.  In reviewing the notes it doesn't call out any thing around language specifics, however the feature is only available in Australia, Canada, UK, and the US.  I'm assuming the feature only works for English. I see some release notes which call out French and Italian as well.   Can anyone verify for me.

    Thanks in advance.


    #Reporting/Analytics

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    Mark Pierson
    Ally Financial
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  • 2.  RE: Enable automatic redaction of sensitive information
    Best Answer

    Posted 12 days ago

    Hi Mark,

    My only experience with automatic reduction is in English, but it seems it is the only supported language. Below is the screenshot from the resource center article: 

    Here is the link: https://help.mypurecloud.com/faqs/what-technology-is-used-to-perform-redaction-and-what-languages-are-supported/



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    Tatjana Knezevic

    www.startelecom.cloud

    https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
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