Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Enable Transcription for a Group of People

    Posted 02-14-2025 10:05

    Do you know if its possible to enable transcripts for a team of people without having to create a queue for them to call out of?


    #SystemAdministration
    #Telephony

    ------------------------------
    John Francis
    NA
    ------------------------------


  • 2.  RE: Enable Transcription for a Group of People
    Best Answer

    Posted 02-14-2025 15:13

    Hey John,

    I'm not seeing any way to enable transcripts for a group of people. You may want to submit an Idea to the Product Ideas Lab with your use case.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources