Hi Team,

I am looking for a help as below.

I have customer policy numbers from customer DB sending to Genesys via internet but in encrypt format .

Genesys IVR will receive it and decrypt the Policy number .

For this we configured AWS key Encryption and in IVR we are encrypt and decrypt method but it was throwing error 

"Errormsg": "The data could not be decrypted; it may be corrupt, or if encrypted outside of Genesys Cloud it may have been encrypted with an incompatible library or settings (e.g. crypto algorithm, encryption context, etc.).",

#Implementation
#Integrations
#Routing(ACD/IVR)

------------------------------
Raghavapvds
------------------------------

The best way to get help on that may be to open a Support case since they can look at back end logs you do not have access to.

It sounds like you are setting the failure output variables already and reading the outputs?

------------------------------
George Ganahl GCP (Genesys Cloud), CCXP
Principal PS Consultant
Genesys
------------------------------

Original Message:
Sent: 06-09-2023 09:19
From: Raghavapvds pvds
Subject: Encrypt & Decrypt

Hi Team,

I am looking for a help as below.

I have customer policy numbers from customer DB sending to Genesys via internet but in encrypt format .

Genesys IVR will receive it and decrypt the Policy number .

For this we configured AWS key Encryption and in IVR we are encrypt and decrypt method but it was throwing error 

"Errormsg": "The data could not be decrypted; it may be corrupt, or if encrypted outside of Genesys Cloud it may have been encrypted with an incompatible library or settings (e.g. crypto algorithm, encryption context, etc.).",

#Implementation
#Integrations
#Routing(ACD/IVR)

------------------------------
Raghavapvds
------------------------------

I need an infomration, can  you please let me know if encryption was 128 or 256 bit . Thanks

------------------------------
Anush Shetty
SBI Shinsei Bank, Limited
------------------------------

Original Message:
Sent: 06-09-2023 09:19
From: Raghavapvds pvds
Subject: Encrypt & Decrypt

Hi Team,

I am looking for a help as below.

I have customer policy numbers from customer DB sending to Genesys via internet but in encrypt format .

Genesys IVR will receive it and decrypt the Policy number .

For this we configured AWS key Encryption and in IVR we are encrypt and decrypt method but it was throwing error 

"Errormsg": "The data could not be decrypted; it may be corrupt, or if encrypted outside of Genesys Cloud it may have been encrypted with an incompatible library or settings (e.g. crypto algorithm, encryption context, etc.).",

#Implementation
#API/Integrations
#Routing(ACD/IVR)

------------------------------
Raghavapvds
------------------------------

Thank you for response, i hope  the issue was resolved  and encryption and decryption worked using 128 bit. 

------------------------------
Anush Shetty
SBI Shinsei Bank, Limited
------------------------------

Original Message:
Sent: 07-11-2024 00:58
From: Raghavapvds pvds
Subject: Encrypt & Decrypt

Hey Anush,

 

Its 128 Bit encryption.

 

Dear Raghavapvds,

It would be of great help if you confirm if it worked using 128 bit encryption since i am trying to check feasiblity . Thank you

------------------------------
Anush Shetty
SBI Shinsei Bank, Limited
------------------------------

Original Message:
Sent: 07-11-2024 00:58
From: Raghavapvds pvds
Subject: Encrypt & Decrypt

Hey Anush,

 

Its 128 Bit encryption.