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  • 1.  Engage On-Primises Analytics

    Posted 09-04-2024 10:30

    Hi, I´d like to know if someone could help me to understand what's teh difference between GC CX Analytics and Genesys Engage On-Primises Analytics.

    Thanks in advance!


    #Reporting/Analytics

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    Eduardo Saraiva
    Coddera Software Ltda
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  • 2.  RE: Engage On-Primises Analytics

    GENESYS
    Posted 09-05-2024 04:30
    Edited by Samuel Jillard 09-05-2024 04:30

    Hi Eduardo,

    That's a very broad question!  Genesys Cloud and Genesys Engage are two different platforms, so although a lot of the outcomes are similar it is dependent on what you are looking at as to what the differences are.

    Do you have any specifics that you are looking into?



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Engage On-Primises Analytics

    GENESYS
    Posted 09-10-2024 12:15

    Hi @Eduardo Saraiva

    Just following up if you had a chance to look at this any further or have you already found a resource that has answered your question?



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Engage On-Primises Analytics

    Posted 30 days ago

    Hi Samuel,

    I don't really have a specific question. One of our customers is migrating from Genesys Engage to Genesys Cloud and asked about the change in terms of analytics. I looked for specific content on Genie2.0 that compared analytics in the 2 platforms, but I couldn't find it.

    Thanks in advance!



    ------------------------------
    Eduardo Saraiva
    Coddera Software Ltda
    ------------------------------

    Original Message


  • 5.  RE: Engage On-Primises Analytics
    Best Answer

    GENESYS
    Posted 25 days ago

    Hi Eduardo,

    You would probably need to compare the existing reports the customer is using to the Performance views/exports available to see what would be equivalent to the current reports.  If they are using custom reporting, then it would also be worth reviewing the Developer Center and reviewing the available metrics for Analytics.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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