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Enhancements to Speech and Text that empower deeper insights and broaden Data Protection

  • 1.  Enhancements to Speech and Text that empower deeper insights and broaden Data Protection

    GENESYS
    Posted 11-01-2024 14:49

    Enhancements to STA that will transform how you analyze interactions and safeguard sensitive information.

    • Acoustic Data Filtering: Gain a new level of understanding from your interactions! Filter topic trends, agent, queue, and flow views by acoustic metrics like talk time, silence, and overtalk to quickly identify trends and area for improvement.
    • Expanded Sensitive Data Masking: Ensure compliance and protect customer privacy with automated redaction and voice transcript masking now available in German, Swiss German, Dutch, Portuguese, and Spanish, in addition to our existing language support.

    To learn more about our Speech & Text Analytics: Click Here


    #SpeechandTextAnalytics

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    Nishita Singh
    WEM - Product Marketing
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  • 2.  RE: Enhancements to Speech and Text that empower deeper insights and broaden Data Protection

    Posted 20 days ago

    It is great that we are getting the acoustic data into the filtering, but are you considering allowing this information to be shown as columns in the content view?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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