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  • 1.  Error In Handler Publishing

    Posted 06-09-2022 01:29
      |   view attached

    Dear Community Members,

    Thanks for your support as always.

    Currently I am upgrading  PureConnect platform from CIC 2018 R1-P5 to CIC2022 R1-P3 version, which is going well except some Issues at Interaction designer level. 

    While trying to publish the handlers some of the handlers are throwing error as shown in attached Snapshot..

    I have no idea why this error is thrown.

    Appreciate if someone can help me to fix the issue.

    Regards,

    Subhash Srivastava


    #AskMeAnything(AMA)
    #Handlers

    ------------------------------
    Regards,
    Subhash Srivastava Mr
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  • 2.  RE: Error In Handler Publishing

    Posted 06-10-2022 09:58
    Hello Subhash,

    I am not familiar with that error, but isnt that a handler that you should not modify? all the default handlers will have another set of handlers that expose the points for customization.  My understanding is any modifications should be in the CustomAcdQueItemTimeout  not the version you are showing, so you should not need to publish this in designer.

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    Christopher Becker
    State of Michigan - Oakland County - WRC
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  • 3.  RE: Error In Handler Publishing

    Posted 06-12-2022 20:02

    Hi Chris, 

    Thanks for your response & suggestions.

    Actually, I haven't made any changes to said handler and all my customizations are placed in custom handler only.

    This error was encountered when i tried to batch publish all the handlers.

    Regards,

    Subhash Srivastava



    ------------------------------
    Regards,
    Subhash Srivastava Mr
    ------------------------------



  • 4.  RE: Error In Handler Publishing

    Posted 06-13-2022 08:45
    HI Subhash,

    Try to Publish the Customized handlers first and then publish AcdQueItemTimeout.

    Thank you,
    Scott


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    Scott Williams
    Missouri Higher Education Loan Authority
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  • 5.  RE: Error In Handler Publishing

    Posted 06-13-2022 21:14

    Hi Scott, 

    Thanks for your update.

    I have already published all custom handlers & still getting this COM error for following system handlers:

    inin.asl.attendant.queue.transfer.ihd
    directorms_errorhandlersubr.ihd
    directorms_processofferinginteractionsubr.ihd
    directorms_processroutedinteractionsubr.ihd
    acdprocessinqueuetimeout.ihd
    acdqueueitemtimeout.ihd
    interactionattendantentrypoint.ihd
    system_genericobjectofferingnonsystemqueue.ihd
    systemivrworkgroupqueuealert.ihd
    systemivrworkgroupqueueemail.ihd
    interactionattendantemailentrypoint.ihd
    intattdirectprocessing.ihd
    acdinitiategenericobject.ihd
    intattupdateskills.ihd

    Regards,
    Subhash Srivastava



    ------------------------------
    Regards,
    Subhash Srivastava Mr
    ------------------------------



  • 6.  RE: Error In Handler Publishing

    Posted 06-15-2022 05:57

    Dear Chris & Scott, 

    Thanks for your suggestion so far.
    As I have resolve this issue let me share the update for everyone's reference.

    Issue             : COM Exception thrown when trying to publish some handlers(handlers are listed in this thread)
    Environment: During platform upgrade from CIC2018R1P5 to CIC2022R1P3

    Root cause: CIC2022R1P3 Handlers were overwritten by CIC2018R1P5  handlers.

    Fix: 

    1. Overwritten problematic handlers from CIC2022R1P3 repository & published them again.

    2. Some handlers have dependencies on toolsteps from specific platform version, hence edited them & replaced the toolsteps from CIC2022R1P3 design palate.

    Post these changes, I could publish all these handlers successfully.   



    ------------------------------
    Regards,
    Subhash Srivastava Mr
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