Genesys Cloud - Main

 View Only

Discussion Thread View
  Thread closed by the administrator, not accepting new replies.

  • 1.  Error message

    Posted 09-27-2024 18:12
    No replies, thread closed.

    Hi all

    In the last couple of week when we open the dashboard we review a message that say "some data is not shown in this dashboard because you do not have permissions to view" however it does not seem to affect the view of the dashboard. Just wondering why this is happening and what we need to do to remove the message


    #Unsure/Other

    ------------------------------
    Sonja Maxwell
    Smart Service Queensland
    ------------------------------


  • 2.  RE: Error message
    Best Answer

    Posted 09-27-2024 23:08
    No replies, thread closed.

    We have occasionally sent this as well.  There was an issue with roles and permissions that caused the lookup to not pick up all the roles assigned to the user.  This is now fixed.  If you get it, try logging out and logging into a new browser session.  If you continue to get the message, open a CARE ticket so they can check on roll out of that fix 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources