I have been seeing the same error message in the last few days. Our Dev Org is in the US West, but honestly, I am trying to remember if it was email, voice, or Messaging interactions. It was very intermittent.
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Martin Bunting
i3Vision Technologies Inc.SC
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Original Message:
Sent: 12-04-2024 10:37
From: Cameron Tomlin
Subject: Error- Something went wrong
Hello Roshan,
This is going to require a case with Customer Care UI team. They will need to review console and network logs to see whats going on under the hood. Please work with your admin to get this case opened.
Cheers,
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Cameron
Online Community Manager/Moderator
Original Message:
Sent: 12-04-2024 10:19
From: Roshan Narkhede
Subject: Error- Something went wrong
TM sees 'Sorry, something went wrong. Please reload to try again' on many email interactions + ServiceRequest tab, when incoming email cames. After that when TM clicks on reload button he can able to see email body also able to reply to the email. What action need to taken care?
#API/Integrations
#ArchitectureandDesign
#ConversationalAI(Bots,AgentAssist,etc.)
#ConnectwithaCustomer(NEW)
#Telephony
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Roshan Narkhede
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