Thanks Brian, appreciate the feedback and understand the difference it makes. I'll bring it back to the team that owns the views to understand if their resource constraints have been alleviated when they can tackle this.
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Herrick Mai
Genesys - Employees
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Original Message:
Sent: 08-08-2024 13:53
From: Brian Jones
Subject: Evaluation Average Score Rounding Issue
Afternoon @Tracy Vickers:
Not sure if this topic has already been covered (couldn't find an existing community thread on it), but would you mind reviewing this idea and asking the WEM product team to provide some clarity on why such a small, yet impactful issue exists in WEM, as well as why it hasn't been addressed after 3 years? Little things like this are leaving a sour taste in our WEM user's mouths given it's misleading to presume rounding an evaluation to the nearest whole number is acceptable. Purely from a [Quality] Evaluation perspective, 99.5% is not the same as 100%--especially as it relates to Performance Scorecards & Gamification.
#Gamification
#QualityManagement
#Reports
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Brian T. Jones | Ascension | Senior Specialist - Technology
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