Genesys Cloud - Reporting and Analytics

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  • 1.  Export not including key information

    Posted 03-21-2025 12:41

    Hello, when running agents export on the performance tab. Location is missing once export is complete. I can see the location on the performance tab however the CSV and PDF file export is missing the location? has anyone else had this issue> does a ticket need to be submitted?    


    #PerformanceExports

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    Robert Gacula, Manager, Workforce Management Team
    American Specialty Health
    RobertG@ASHN.com CA, San Diego.
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  • 2.  RE: Export not including key information
    Best Answer

    Posted 03-21-2025 13:00

    Hi Robert,

    I think this is worthy of a case with care.  I cant see anything that explains why it wouldn't be exported in the documentation (permissions etc).  I just tested it in my test org and it did export the location for me.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Export not including key information

    Posted 03-21-2025 13:08

    Thank you Samuel, I'll start that process. 



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    Robert Gacula, Manager, Workforce Management Team
    American Specialty Health
    RobertG@ASHN.com CA, San Diego.
    ------------------------------

    Original Message


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