Workforce Engagement Management

 View Only

Discussion Thread View
  • 1.  Export Topics along with phrases

    Posted 12-16-2024 11:47

    Any idea if there's a way to export all the Topics along with Phrases to an excel sheet we have configured? 


    #SpeechandTextAnalytics

    ------------------------------
    suyog gupta
    Principal Management Engineer
    ------------------------------


  • 2.  RE: Export Topics along with phrases

    Posted 12-18-2024 02:50

    Hi Suyog,

    You can do this via API call, which returns a JSON response that you can then transform into a CSV.

    Thanks



    ------------------------------
    Adi Goodman
    Product Manager
    ------------------------------



  • 3.  RE: Export Topics along with phrases

    Posted 12-19-2024 11:59

    Hello,

    Can a link to the API be provided? 



    ------------------------------
    Addison Hild
    Workforce Management Specialist
    ------------------------------



  • 4.  RE: Export Topics along with phrases
    Best Answer

    Posted 12-22-2024 08:23

    You can first use get/api/v2/speechandtextanalytics/topics to receive a list of topic ids and then use those ids to get the topic phrases using 

    get/api/v2/speechandtextanalytics/topics/{topicId}.
    Please find a link to our Developer Center here: https://developer.genesys.cloud/


    ------------------------------
    Adi Goodman
    Product Manager
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources