Genesys Cloud - Beta HQ

 View Only
Discussion Thread View

Beta Announcement -- Extended Voice Transcription Services using Microsoft Azure Speech to Text

  • 1.  Beta Announcement -- Extended Voice Transcription Services using Microsoft Azure Speech to Text

    GENESYS
    Posted 06-08-2022 09:07
    Edited by William-Henri Sellier-Gomez 06-08-2022 09:09
    Hi all,

    We are excited to announce the beta program for Extended Voice Transcription Services using Microsoft Azure Speech to Text. This feature will enable you to select between Genesys' native voice transcription and MSFT Azure STT. 

    At this time, the beta program is open to organizations which transcribe either en_US or ja_JP calls. Your organization must also be in the following regions: US-EAST-1, US-WEST-2, or AP-NORTHEAST-1.

    Please note that there is a charge of $0.02USD per minute of audio transcribed with MSFT Azure STT.

    If you are interested, please fill out this form by June 22nd, 2022. As usual, we expect active participation when signing up to the beta program, so that we can collect meaningful feedback from you before the improvement goes GA.


    #BetaAnnouncement

    ------------------------------
    William Sellier-Gómez
    Senior Product Manager - Speech and Text Analytics, Genesys Cloud
    Workforce Engagement Management (WEM)
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources