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  • 1.  Extending interaction beyond 59 days

    Posted 05-30-2024 05:03

    In this link, it is stated that:

    Note: After a conversation has been waiting in queue for 59 days, Assignment Service will disconnect it.

    We have emails that may not be picked up for weeks and wait in the queue. Is it possible to continue the Assignment service beyond 59 days, for example, by re-transferring the conversation to the same queue after 58 days or so?


    #Routing(ACD/IVR)

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    Shzb Mmn.
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  • 2.  RE: Extending interaction beyond 59 days

    Posted 06-13-2024 23:55

    Not presently, but the new Email Parking or Work Item Routing would be able to work around this.  Email parking should be out later this quarter and Work Items is in limited release now.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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