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  • 1.  External contacts and maximum amount

    Posted 9 days ago

    Hi, I'd like to know what behaviour to expect if I reached the maximum amount of external contacts and then tried to create a new one.

    Would this overwrite the oldest external contact, reject the creation of a new contact or do something else?

    Thank you in advance!


    #ArchitectureandDesign
    #PlatformAdministration

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    David Hawken
    Professional Services Engineer
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  • 2.  RE: External contacts and maximum amount

    GENESYS
    Posted 9 days ago

    Hello David, 

    It would reject the creation of a new contact. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: External contacts and maximum amount

    Posted 7 days ago

    May I ask a dumb follow up question - is there an OOTB policy taking care of removing/archiving/deleting contacts older than a certain time?



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    Daniel Possekel
    Business Analyst
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