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  • 1.  External contacts appear as NO Name in conversations

    Posted 05-08-2024 22:08
    Edited by Wendy Yang 05-15-2024 05:06
    Hello. You can see in the picture that I have some external contacts showing No Name. I have followed the documentation here to search, add, and associate external contacts.
    From the details here [5e4d1cf7-254c-404e-80e1-8404b0c86538], you can also see that the external contact has a name.

    So I want to know why the customer service page still displays NO Name.

    Supplement: I queried this user's request here. In fact, it is related to a request from an external contact, and the information was successfully returned.

    (I'm not sure if the 404 error for this request in api/v2/analytics/conversations is related to this problem)


    #Routing(ACD/IVR)

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    Wendy Yang
    Newegg Inc
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  • 2.  RE: External contacts appear as NO Name in conversations

    Posted 27 days ago

    Currently the Roster will only show names associated with external contacts.  You need to either match the input name to an external contact or create one when it comes in.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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