Currently the Roster will only show names associated with external contacts. You need to either match the input name to an external contact or create one when it comes in.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-08-2024 22:07
From: Wendy Yang
Subject: External contacts appear as NO Name in conversations
Hello. You can see in the picture that I have some external contacts showing No Name. I have followed the documentation here to search, add, and associate external contacts.
From the details here [5e4d1cf7-254c-404e-80e1-8404b0c86538], you can also see that the external contact has a name.
#Routing(ACD/IVR)
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Wendy Yang
Newegg Inc
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