Attention Genesys Cloud Users of External Contacts,

The old CSV bulk import experience has now been retired.

We want to clarify a miscommunication in our release notes. It was incorrectly stated that the old experience would remain active for 90 days. The correct duration is 60 days, as previously communicated with the community in this post. 

We apologize for any confusion and encourage all Genesys Cloud customers to use the new CSV bulk import experience and share their feedback.

Key Benefits of the Update:

✅ Improved user experience
✅ Enhanced monitoring and scalability
✅ Multiple levels of data validation
✅ Improved source-to-target field mapping
✅ Built-in identity resolution, enrichment and contact merging capabilities 

These enhancements are designed to streamline your workflow, improve data accuracy, and increase transparency throughout the import process.

🚀 More improvements are on the way! Additional enhancements to this feature are scheduled for release by the end of this fiscal quarter. Stay tuned!

If you have any questions, feel free to reach out!