Hi All,

We are currenlty using a AWS KMS encrypted data using Architetcure encrypted funciton and sending the encrypted data to be decrypted . We are getting "invalid ciphertext" error. Can some on please support and provide any information why it could be the reason.

Thanks for the support.

Hi Anush

the below link should assist 

https://docs.aws.amazon.com/kms/latest/APIReference/API_Decrypt.html

check your script and use chat gpt to verify you script chat gpt should be able to identify the error your getting and give you steps to resolve

Hello Anush, 

Where are you getting the error? As you may have to go to AWS as we won't be able to see or decrypt anything until this error is resolved. 

https://help.mypurecloud.com/articles/use-an-aws-kms-symmetric-key-for-recordings/

Cheers,