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  • 1.  FAQ files based Knowledge Base

    Posted 08-01-2024 20:41

    Hello Community,

    Currently, the Genesys Cloud Knowledege Base supports articles built in a format where the content is assembled in questions and answers.
     
    Its possible now or in the future (Roadmap) be able to upload documents that are in a format other than questions and answers?.
    Generally customers don't have their information built in a question-and-answer format and it becomes very difficult to build these databases from scratch.
     
    Nowadays there are already artificial intelligence services such as Amazon Kendra that allow indexing documents built in any format.
    Thanks

    #ConversationalAI(Bots,AgentAssist,etc.)

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    Diego Prada
    GLOBAL NETWORKS SOLUTIONS GNS SOCIEDAD ANONIMA
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  • 2.  RE: FAQ files based Knowledge Base
    Best Answer

    GENESYS
    Posted 08-14-2024 12:32

    Hello Diego, 

    As of now I believe the knowledge base only supports question and answer content. I have looked in our ideas lab and didn't seem to find anything on the roadmap/idea so it might be a good idea to make this an idea. 

    You can submit new ideas here!

    Cheers, 



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: FAQ files based Knowledge Base

    Posted 09-12-2024 00:49

    In case you are interested in external Knowledge base with pure KM features, You may want to look at  eGain KM platform https://appfoundry.genesys.com/filter/genesyscloud/listing/c7ef4577-f0a5-4cba-8995-87170d7a5a05



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    Happy Minocha
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    Original Message


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