Workforce Engagement Management

View Only

Discussion Thread View

Back to discussions

Expand all | Collapse all

Feature release // Employee performance - Assessment data and Gamification profile metrics

1. Feature release // Employee performance - Assessment data and Gamification profile metrics

GENESYS

Natalia Abad

Posted 05-26-2022 12:07

Employee Performance

Hello, Community Members!

With Genesys you can support daily tasks and improves the user experience for managers and supervisors by leveraging capabilities to automate repetitive tasks, scale processes, and execute effective and efficient processes.

Yesterday we are presenting 2 features that aim to improve efficiency and functionalities for supervisors managers and agents. The first feature is: Assessment data in agent development views, and the second one is: Define gamification profile metrics for media type and queue

What would you be able to do?
As a supervisor or manager, you can now segment the gamification metrics and thus better represent the different goals that employees have depending on the media type or the queue to which they belong. On the other hand, Contact center managers, supervisors, and employees can now see a pass or fail status and the assessment scores associated with each employee.

A little learning goes a long way

This is just a short preview of Performance gamification and development and feedback modules. Remember, you can specialize and refine your skills through Genesys Beyond courses. And you can always learn more about Performance Gamification and development in our Genesys Resource Center.
Help my PureCloud	Employee Performance Resources
Resource center \| Configure gamification profile metrics	Beyond \| Genesys Cloud CX: Gamification
Resource center \| Agent development detail view	Beyond \| Genesys Cloud CX: Agent Activity
Resource center \| Agent development summary view	Beyond \| Genesys Cloud CX: Development & Feedback - usage for supervisors
Resource center \| Workforce Management for agents	Beyond \| Genesys Cloud: WEM - Adding your Schedule to External Calendars
Resource center \| My development view	Beyond \| Genesys Cloud CX: Development & Feedback - usage for agents

#Gamification
#PerformanceManagement
#WorkforceEngagementManagement

------------------------------
Natalia Abad
Genesys - Employees
------------------------------

This is just a short preview of Performance gamification and development and feedback modules. Remember, you can specialize and refine your skills through Genesys Beyond courses. And you can always learn more about Performance Gamification and development in our Genesys Resource Center.
Help my PureCloud	Employee Performance Resources
Resource center \| Configure gamification profile metrics	Beyond \| Genesys Cloud CX: Gamification
Resource center \| Agent development detail view	Beyond \| Genesys Cloud CX: Agent Activity
Resource center \| Agent development summary view	Beyond \| Genesys Cloud CX: Development & Feedback - usage for supervisors
Resource center \| Workforce Management for agents	Beyond \| Genesys Cloud: WEM - Adding your Schedule to External Calendars
Resource center \| My development view	Beyond \| Genesys Cloud CX: Development & Feedback - usage for agents

Welcome to the Genesys Community

Workforce Engagement Management

Feature release // Employee performance - Assessment data and Gamification profile metrics

1. Feature release // Employee performance - Assessment data and Gamification profile metrics

Employee Performance

About Genesys