WFM Topics are now showing in the documentation of available topics for process automation.
Available topics
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Eric Hagaman
Product Management Director
Genesys - Employees
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Original Message:
Sent: 10-11-2024 10:48
From: Eric Hagaman
Subject: Feature Release: Workforce Management Notification Topics available for Process Automation
Thanks for that Richard, we will get the dev center documentation updated!
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Eric Hagaman
Product Management Director
Genesys - Employees
Original Message:
Sent: 10-11-2024 04:13
From: Richard Chandler
Subject: Feature Release: Workforce Management Notification Topics available for Process Automation
Hi Eric,
It looks like the developer centre flags for the topics have not been updated as per the triggers UI.
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Richard Chandler
Connect
Original Message:
Sent: 10-07-2024 10:21
From: Eric Hagaman
Subject: Feature Release: Workforce Management Notification Topics available for Process Automation
Hello all, I am excited to announce a new Workforce Management feature rolling out this week (week of October 7, 2024) in all regions. This release introduces Workforce Management notification topics which can be used in process automation triggers to enable you to use the power of workflows driven by a Workforce Management notifications.
For more information, suggest you start here - you will notice several new triggers with '...workforcemanagement.' in the Topic Name, then dig deeper into topics.
#WorkforceManagement
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Eric Hagaman
Product Management Director
Genesys - Employees
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