Genesys Engage on-premises

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  • 1.  Fetch modified Agent details

    Posted 02-25-2025 02:15

    Hi,

    I need to fetch Agent details; among that I also need to get latest modified Agent details and newly added agent details.

    I tried  CFGPersonQuery to fetch the Agent details but unable to filter the result to get recent Agent or modified agent details.

    Kindly help me on this.

    Thanks

    Indhupriya


    #GenesysEngagePremDev

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    Indhupriya Deisigan
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  • 2.  RE: Fetch modified Agent details

    Posted 02-27-2025 09:42

    Hi @Indhupriya Deisigan

    cfg_person table in config DB will only have agents. What you are looking for is audit changes to know when an agent was modified or recently added agents.

    Either you create an alarm and capture the data in a flat file or send it to a separate DB through bash or batch scripts OR

    Export the history log from config server for the last X days, which will give you an XML file with all changes for the last X days. From this, you should be able to filter changes on cfgAgents which should include modifications and creations.

    Accessing History of Configuration Changes



    ------------------------------
    Regards,
    Vinod Balan
    Genesys Reporting & Analytics
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    Original Message


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