Workforce Engagement Management

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  • 1.  📣📣New Feature: Find the screen recordings with ease!📣📣

    Posted 16 days ago
    Edited by Tracy Vickers 9 days ago

    Ever screen recorded a customer interaction and then struggled to find it later? We've all been there!

    That's why we're thrilled to announce a new feature that makes it super easy to locate your screen recorded conversations. You can now:

    •       Filter interactions specifically for screen recordings: No more sifting through a sea of interaction to find the ones you need.
    •       Glance which interactions include screen: the recording column in the search results clearly shows you which were interactions have screen recordings.

    Save time and focus on what matters most - delivering amazing customer experiences.

    Ready to give it a try? Head over to your interaction search and start filtering.

    Resource Center


    #Interaction/ScreenRecording

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    Nishita Singh
    WEM - Product Marketing
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  • 2.  RE: 📣📣New Feature: Find the screen recordings with ease!📣📣

    Posted 11 days ago

    FINALLY!!!!   Can you believe it took nearly 7 years to get this filter and column?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: 📣📣New Feature: Find the screen recordings with ease!📣📣

    Posted 11 days ago

    Seven years :)  Now if only we could get the local date format to display properly when viewing these ;)



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    Vaun McCarthy
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