Documentation is a bit vague on this.
The GetQueueEstimatedWaitTime returns the estimated wait time information for a queue, and the FindQueueEstimatedWaitTime searches for a queue in the organization and returns estimated wait time information for itAs you can see it assumes the GetQueueEstimatedWaitTime is to be used in an In-queue Flow since it will know the queue. The FindQueueEstimatedWaitTime lets you define a queue and get EWT before transferring to a queue.
GetQueue looks like this:
GetQueueEstimatedWaitTime(FindQueue("Marketing"), "call")FindQueue looks like this:
FindQueueEstimatedWaitTime("Marketing", "call")
From my point of view, they do the exact thing.
Of course I could be totally wrong on this. There needs to be better definition of the expression values like these.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 06-13-2022 13:34
From: Michael Joseph Carreon
Subject: FindQueueEstimatedWaitTime versus GetQueueEstimatedWaitTime
Hi,
I would to ask what is the difference between FindQueueEstimatedWaitTime and GetQueueEstimatedWaitTime. Aside from the input parameter used ( FindQueueEstimatedWaitTime - String and GetQueueEstimatedWaitTime - Queue ) , what would be their difference if I am planning to use one of them in an Inbound Call Flow?
Thank you.
#ArchitectureandDesign
#Routing(ACD/IVR)
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Michael Joseph Carreon
Dexcom, Inc.
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