Possibly or a 'yes with caveats' would be my answer. It is possible to have a configuration such that a shift selection, say shift 2, for one day constrains the scheduling engine to only select that shift 2 for all days or only a specific subset amongst other shifts.
That's all to say that valid combinations across the shifts will be in consideration whereas invalid combinations would not be considered.
Original Message:
Sent: 06-28-2023 17:02
From: Shelby Cronk
Subject: Flexible Shifts, Conditional Breaks/Meal
Jay, I have a follow-up question on this. Could I reasonably apply this concept to allow the system to optimize 30 minute vs. 60 minute lunches?
Example, if I create a M-F Shift with 30 minute lunches and then a second shift with M-F but 60 minute lunches, they system should optimize whether to select the 30 or 60 minute lunch per day, correct?
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Shelby Cronk
ConvergeOne, Inc.
Original Message:
Sent: 03-14-2023 14:26
From: Jay Langsford
Subject: Flexible Shifts, Conditional Breaks/Meal
https://help.mypurecloud.com/articles/work-plans-overview/ - expand the two expandable sections at the top; first one specifically addresses your question
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Jay Langsford
VP, R&D
Original Message:
Sent: 03-14-2023 09:49
From: Shelby Cronk
Subject: Flexible Shifts, Conditional Breaks/Meal
Is there a way to set the assignment of breaks and meals dependent on the number of hours an agent works?
Example: an agent can work anywhere from 4-10 hours in a day depending on forecast levels. If they work 4-5 hours they get 1, 15 minute break. if they work 5-6 hours they get a 30 minute lunch, if they work 8+ hours they get a meal and 2, 15-,minute breaks. Is there a way to set conditions on these activity codes, or does anyone have a fun workaround?
#WorkforceManagement
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Shelby Cronk
ConvergeOne, Inc.
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