A few things you should check. First, in the MU, what shrinkage percentage do you have? In the forecast, what is it showing for the actuals versus forecasted for previous time periods? Also, I would check you planning groups to ensure that the skills are being considered correctly. The None does not mean don't consider skills, but that the interaction has no skills assigned.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 12-24-2024 09:55
From: Javier Ledesma
Subject: Forecasted Requirements are lower than the workload given
Hello,
We're having a problem in the company where we're getting less requirements than the workload specified. The parameter we're using is just ASA 30, but it has no logic of needing less staff than the given workload. How can we fix this?
| Planning Group | Daily Requirements (HRS) | Workload (HRS) | OCCUPANCY |
| Planning Group 1 | 361.63 | 405.73 | 112% |
| Planning Group 2 | 13,811.06 | 16,035.38 | 116% |
| Planning Group 3 | 2,001.64 | 2,303.75 | 115% |
| Grand Total | 16,174.33 | 18,744.86 | 116% |
#Forecasting
#Scheduling
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Javier Ledesma
NA
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