Hey that is strange - did you want to shoot me an email and I would be happy to jump on a call see if we can diagnose and get working
Original Message:
Sent: 03-04-2025 12:07
From: Caitlyn Petrousek
Subject: Gamification Profile - Insights
Thank you so much Lawrence! I checked and I didn't have a start date in - It looks like I don't have the permissions to do that.
Could it be these?
- Gamification > profile > update
- Gamification > profile > view
Update: I was able to choose the start date however, I'm running into the same error.
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Caitlyn Petrousek
Other
Original Message:
Sent: 03-03-2025 19:56
From: Lawrence Drayton
Subject: Gamification Profile - Insights
Generally, if you have set up everything correctly but are getting this, have you started the actual gamification profile/is it active?
Are you seeing insights for other agents?
Check the gamification is turned on and the start date is correct.
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Lawrence Drayton
Original Message:
Sent: 03-03-2025 15:51
From: Caitlyn Petrousek
Subject: Gamification Profile - Insights
Hi there!
We have added our agents to a new gamification profile so we can track their insights. When I click into each agent individually I receive this error. Any permissions or steps we may be missing? Thank you!
#Reporting/Analytics
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Caitlyn Petrousek
Other
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