Hi @Richard Beenen,
Did you get any resolution?
The old GCAP link: https://community.genesys.com/advocacy now directs to a different webpage with a link to a form.
I've filled that form, however did not receive any email/link etc.
Let me know if you have any suggestion.
Thanks
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Ashiesh Sharma
BT plc
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Original Message:
Sent: 11-15-2023 04:45
From: Richard Beenen
Subject: GCAP
Thank you Tracy, much appreciated.
Have a great day.
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Richard Beenen
H&M Hennes & Mauritz GBC AB
Original Message:
Sent: 11-15-2023 04:39
From: Tracy Vickers
Subject: GCAP
Hi Richard,
GCAP does still exist, they've gone through a few changes in the last few weeks. I've reached out to @Cole Callahan to get in touch with you.
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Tracy
Genesys
Original Message:
Sent: 11-15-2023 03:34
From: Richard Beenen
Subject: GCAP
Does anyone know if GCAP still exists? I redeemed eight awards 22 days ago and I did not receive any confirmation from the Customer Advocacy Manager.
I also cannot get in touch with any of the Customer Advocacy Managers I was in contact with in the past.
Same issue with a colleague of mine, who redeemed awards three weeks ago.
Or does anybody have a name of another Customer Advocacy Manager? In the past, I was in contact with Jenna Feldman and Michael Garside. Apparently they left?
#General
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Richard Beenen
H&M Hennes & Mauritz GBC AB
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