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  • 1.  GCBA interval timout

    Posted 28 days ago

    GCBA has a default timeout of 240 min. I have noticed that when this timer runs out when an agent is on a call the screen stops recording and it possibly stops the Media Helper. Has anyone else experienced this? 


    #SystemAdministration

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    Edward Gonzales
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  • 2.  RE: GCBA interval timout
    Best Answer

    GENESYS
    Posted 28 days ago

    Hi @Edward Gonzales,

    As far as I am aware, GCBA shouldn't refresh if there is an interaction in progress.  If you can capture the logs of an example where it has refreshed whilst an interaction was in progress it might be worth raising a case with Customer Care.
    You can find the GCBA log file in C:\Program Files (x86)\Genesys\GenesysCloudBackgroundAssistant\logs\background-assistant.log. (Deploy Genesys Cloud Background Assistant (GCBA))



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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