Genesys Engage on-premises

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  • 1.  GCXI Outbound Calls

    Posted 30 days ago

    How can I see agent outbound calls in a queue summary report.    I only see incoming calls.

    This is not outbound campaign calls, but just one call to a customer by agent.


    #Reporting/Analytics

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    Dawn Maciejewski
    SR IT Systems Analyst
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