Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community.

Final Reminder

• Genesys is making changes to the range of Genesys-owned IP addresses for use in media services on May 3^rd and May 10^th. Read more here to make sure you are prepared for this change: https://help.mypurecloud.com/announcements/2024-genesys-cidr-expansion-commercial/

Great Content

• WEMay Kickoff! - All month long, the WEM Community is dropping fresh content and special events.
• Q&A Show - Reporting and Analytics Series (Part 2 Coming Soon)
  • Part 1 Now Available
  • Part 2 - Data and Sorting (recording this week)
    • Submit Your Questions
• Question of the Month - Esteemed Employee Experiences
• Last Month's Most Replied Threads:
  • GC - Main - Last Login showing Never
  • Reporting and Analytics - Occupancy Reporting
  • WEM - We want your feedback on Coaching & Learning in Genesys Cloud!

Community Contests

• Congrats to Hilde Lannoo! "Genessentials" will be the name of this series moving forward!
• Nicole recently refreshed the Prize Wall! What are you hoping to win next?
• Next Trivia Event - May 21st "Global Brands Close Ups". Can you name the brand based on the image?
• This month's Rockstar is always spreading Joy! Congrats Amy on your induction to the Community Rockstar Hall of Fame! 

Digital Events

• The Right Smile event series.

• Genesys Cloud Security and Compliance Essentials

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
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Hi, Genesys Community!  Did you see?!?  The Genesys Customer Innovation Awards are back - celebrating bold organizations transforming customer and employee experiences with Genesys Cloud​.  If you've delivered extraordinary CX and EX, this is your moment.  Winners score a trip to Xperience 2025 – the CX & AI Event of the Year – and a global showcase of recognition.  Nominations open HERE through May 27.  Submit your team today.

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misty m mitchell-arizpe
Genesys - Employees
------------------------------

Original Message:
Sent: 05-06-2025 13:24
From: Matt Lawson
Subject: Genessentials - Week of May 5th 2025

Here are some quick links and even speedier blurbs for this week's highlights across the Genesys Community.

Final Reminder

• Genesys is making changes to the range of Genesys-owned IP addresses for use in media services on May 3^rd and May 10^th. Read more here to make sure you are prepared for this change: https://help.mypurecloud.com/announcements/2024-genesys-cidr-expansion-commercial/

Great Content

• WEMay Kickoff! - All month long, the WEM Community is dropping fresh content and special events.
• Q&A Show - Reporting and Analytics Series (Part 2 Coming Soon)
  • Part 1 Now Available
  • Part 2 - Data and Sorting (recording this week)
    • Submit Your Questions
• Question of the Month - Esteemed Employee Experiences
• Last Month's Most Replied Threads:
  • GC - Main - Last Login showing Never
  • Reporting and Analytics - Occupancy Reporting
  • WEM - We want your feedback on Coaching & Learning in Genesys Cloud!

Community Contests

• Congrats to Hilde Lannoo! "Genessentials" will be the name of this series moving forward!
• Nicole recently refreshed the Prize Wall! What are you hoping to win next?
• Next Trivia Event - May 21st "Global Brands Close Ups". Can you name the brand based on the image?
• This month's Rockstar is always spreading Joy! Congrats Amy on your induction to the Community Rockstar Hall of Fame! 

Digital Events

• The Right Smile event series.

• Genesys Cloud Security and Compliance Essentials

Did we miss anything? Share your favorite Community updates in the comments.

Thanks for reading this week's #genessentials

------------------------------
Matt Lawson
Genesys - Employees
Online Community Manager
------------------------------

If you are a GCAP member, you might want to check out the Advocacy Opportunities page. There are new challenges available from this weekly summary that may net you some valuable GCAP points. 

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Matt Lawson
Genesys - Employees
Online Community Manager
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