Hello Tonya!
I would be interested in what the community has to offer regarding this, but as a next sort of troubleshooting step. Have you reached out to the author of the integration? Often times I find that its an issue on the integration authors end and they need to apply a small patch to update the integration. I do see you have a care ticket open as well and you are looking for a meeting between JH and Genesys. Which I think is a good next step.
We will keep an eye on this ticket and this community thread and tap some resources to see what we can do from a community POV while you work with Care.
Cheers,
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 09-17-2024 13:15
From: Tonya Keith
Subject: Genesys and Jack Henry's Agent Desktop
Do any financial institutions have Genesys integrated with Jack Henry's agent desktop to pull phone numbers? If so, I would love it if we could touch base. It does not always work for us and I am trying to troubleshoot. Genesys has looked at the set up in Genesys and stated it looks correct.
#API/Integrations
#Unsure/Other
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Tonya Keith
Simmons Bank
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