Hello, I would like to know what application I should use on my cell phone if I want to use the Genesys application if I am an agent and I want to interact with outbound campaigns that I have configured, as well as with the BOT that I have configured and in the case that the conversation is transferred to the agent I can respond from the cell phone.
I can see the following apps:
Genesys Temp
Mobile Office for Genesys
Genesys Events
Genesys Cloud Communicate
Genesys Cloud Collaborate
I think that the application that can serve me for this is Mobile Office for genesys however I would like someone to confirm it to me, as well as I would like to know what licenses I need to use this app on my phone because when I try to log in it tells me that I do not have the proper license.
Thank you very much.
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Rossana Mendes
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