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  • 1.  Genesys Cloud CX Release Notes - November 25, 2024

    GENESYS
    Posted 8 days ago

    Hello everyone,

    Our Dev team has a holiday freeze on their release schedule so that you can enjoy the holidays with your friends and family.

    Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule.

    2024 Genesys CIDR expansion and firewall requirements notification

    Important: To ensure business continuity of your Genesys Cloud organization, you must read the entire 2024 Genesys CIDR Expansion - Commercial announcement and run all applicable tests to confirm your organization's readiness for the new CIDR IP address range and the RTP port expansion.
    During the week of December 7, 2024 Genesys will migrate an additional /18 CIDR block of IP addresses used for Genesys Cloud public-facing media services. These addresses supplement existing regions and cover growth in future regions. The new IP range is 136.245.64.0/18. Additionally, Genesys will expand the RTP port range and move the Force TURN IP addresses to the new Genesys CIDR block.
    Additional details

    One of the following licenses:

    • All licenses include this feature.

    Read more:

    Note:
    • Genesys Cloud enables features for release starting on Monday and completing by the end of the day Thursday, per region. If you do not see a feature enabled for your organization by the following business day, check the required subscriptions and permissions provided in the Release Notes and related documentation. If you confirm the subscription and permissions and still experience issues, contact Customer Care.
    • Some features may require an integration add-on.

    #Roadmap/NewFeatures

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    Jason Kleitz
    Online Community Manager/Moderator
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  • 2.  RE: Genesys Cloud CX Release Notes - November 25, 2024
    Best Answer

    GENESYS
    Posted 8 days ago

    As a reminder, the CIDR expansion is rapidly approaching and will be here very soon. If you have not done so, please take a look at the announcement that we have in the Resource Center.



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    Jason Kleitz
    Online Community Manager/Moderator
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