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Javier Del Olmo
Banco Bilbao Vizcaya Argentaria, S.A.
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Original Message:
Sent: 07-05-2022 14:41
From: Matt Lawson
Subject: Genesys Cloud CX Trivia Pop-Up - Answers
Hey Everyone,
Below are the Genesys Cloud CX Trivia questions and answers (in bold).
Section: Booting Up
Poll name | GCCX Intro Q1 |
Question | What company's platform became the basis for Genesys Cloud Directory/Collaborate? |
Answers | Bold 360, Interactive Intelligence, Measure, OrgSpan |
Poll name | GCCX Intro Q2 |
Question | What is the Name of the Community's Monthly Genesys Cloud YouTube Series? |
Answers | Chit and Chat with Matt, Genesys Cloud Download, Q&A Show, Tech Talk AMA |
Poll name | GCCX Intro Q3 |
Question | What year did the Genesys Cloud platform become Generally Available? |
Answers | 2002, 2006, 2010, 2014 |
Poll name | GCCX Intro Q4 |
Question | What is PureCloud? |
Answers | An API Call, How/Where Call Data is Stored, A Previous Brand Name for Genesys Cloud CX, An Add-On App Available on AppFoundry |
Section: Resource Center
Poll name | GCCX Q5 – Everyone Gets a point (there was a typo) |
Question | Which term best describes what an app can do? |
Answers | Authentication, Authorization, Availability, Framework |
Poll name | GCCX Q6 |
Question | What is the character limit for string variables in Architect email flows? |
Answers | 1,000, 15,000, 32,000, No Limit |
Poll name | GCCX Q7 |
Question | What is a multi-phased journey which takes advantage of the Genesys Cloud core and satellite regions around the globe for media and recording? |
Answers | Audio Hook Link, Global Media Fabric, Hybrid Media Journaling, Overlap Template Structure |
Poll name | GCCX Q8 |
Question | How can you include a hyperlink in a canned response? |
Answers | Type or Copy & Paste the URL, You Need to Create the URL in Your Cloud Environment, You Must Use the "Insert" Button in the Text Editor,, Not Possible |
Section: PMs
Poll name | GCCX Q9 |
Question | What feature allows me to stream conversation audio to third-party services and then process the audio for voice biometrics: transcription, recording, and agent assist? |
Answers | AudioHook Monitor, Hybrid Media, Kinesis, Latitude |
Poll name | GCCX Q10 |
Question | What integration can help me reduce my public API calls? |
Answers | AWS EventBridge, Interactive Intelligence, Genesys GPlus, PureCloud |
Poll name | GCCX Q11 |
Question | Data actions for the data actions integrations can only transmit or accept JSON. If you want the integrations to consume XML, what does Genesys recommend? |
Answers | Create an Intermediary Web Service, Purchase a Markup Translation Service, Research and Configure Advanced API Calls, Not Possible |
Poll name | GCCX Q12 |
Question | Messenger will display the up-to-date conversation in up to three separate browser tabs or windows without the need to refresh. If a fourth Messenger instance is opened, what happens? |
Answers | The Oldest Instance Would be Minimized Automatically, A Pop-up Will Prompt You to Close a Window, System Will Slowdown and Eventually Crash, Not Possible |
Section: Above Average Joes
Poll name | GCCX Q13 |
Question | Which of the following is NOT one of the three Evaluation Methods you can use for Routing on a queue? |
Answers | All skills matching, Best available skills, Disregard skills, next agent, Keyword found |
Poll name | GCCX Q14 |
Question | You See this image What does it mean? |
Answers | Audio or microphone is not enabled, Call will automatically hangup, The user has not selected a phone to make and receive calls, They are already on a call |
Poll name | GCCX Q5 |
Question | Where do you turn on auto-answer for ACD calls? |
Answers | In the Admin, under "Action Maps", In the Admin, under "Programs", In Performance, under "Workspace", In the Phone tab, under "People" at the individual user level |
Poll name | GCCX Q16 |
Question | What term refers to the Genesys Cloud region associated with the domain in which you use to login? |
Answers | Added Domain, Home Region, SSO HQ, Universal Contact Port |
How do you think you did? We will post our winner(s) at 3pm ET tomorrow (July 6th).
Cheers,
Matt and Team
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Matt Lawson
Genesys - Employees
Online Community Manager
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