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  • 1.  Genesys Cloud for digital (text) with Amazon Lex integration

    Posted 28 days ago

    Hi,

    actually, the integration with a chatbot for digital channels between Genesys Cloud and Amazon Lex uses Amazon Lex V1 (for voicebot integration Genesys Cloud supports Amazon Lex V2). AWS has announced the end of support for Amazon Lex V1 next September, 15th of 2025.

    When will be available the Genesys Cloud - Amazon Lex V2 available for digital (text) channels? If it's possible the beta and GA dates

    Thanks and best regards


    #ConversationalAI(Bots,AgentAssist,etc.)
    #Roadmap/NewFeatures

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    Alberto Ochoa Vidaur
    Manager
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  • 2.  RE: Genesys Cloud for digital (text) with Amazon Lex integration
    Best Answer

    Posted 28 days ago

    Hi Alberto,

    You may want to like and follow the following: Asynchronous Digital Bot Connector to facilitate more natural conversations with partner messaging bots



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: Genesys Cloud for digital (text) with Amazon Lex integration

    Posted 27 days ago

    Hi Samuel, thanks a lot for your answer.

    Hi Samuel, I saw the idea you attached to your answer, but I thought that just as there is an integration with Amazon Lex V2 for voice, it would be extended to text.

    The solution is Genesys Bot Connector, like other external bot

    Thanks a lot


    ------------------------------
    Alberto Ochoa Vidaur
    Manager
    ------------------------------

    Original Message


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