Chrome.
Unfortunately, it' s not a matter of pulling the corners. Even If I resize the window, the script will not even grow. See print of Interactions window below:
Left panel is the interaction list.
Center panel is the email.
Right panel is the script. That panel cannot be expanded like it does in Genesys Cloud UI (with the three dots in vertical separator between center and right panels).
Any clue?
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Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda
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Original Message:
Sent: 09-15-2023 18:14
From: Robert Wakefield-Carl
Subject: Genesys Cloud for Salesforce - Unable to expand script in Interaction widget for emails and chats
Are you in Windows Edge or Chrome? If so, it is just a matter of pulling out the corners of the orphaned window.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 09-08-2023 14:08
From: Carlos Correia
Subject: Genesys Cloud for Salesforce - Unable to expand script in Interaction widget for emails and chats
Hi all,
In Genesys Cloud for Salesforce, when I receive an email or a chat, the email/chat content opens in the InteractionUtility. If I want to see the script, I need to click on the script tab, but it only opens in a small part of the width (like around 20% or so) and there is no way to expand. There are no "3 dots" button like in Genesys Cloud portal. This makes the script very small and misformatted for agent usage.
Is there any way to make it expandable?
Or in alternative, any way of having a dedicated widget with only the script?
Thanks in advance
#Integrations
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Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda
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