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Genesys Cloud Release Notes | November 25th 2024

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  • 1.  Genesys Cloud Release Notes | November 25th 2024

    GENESYS
    Posted 11-25-2024 09:24
    No replies, thread closed.

    2024 Genesys CIDR expansion and firewall requirements notification

    Important: To ensure business continuity of your Genesys Cloud organization, you must read the entire 2024 Genesys CIDR Expansion - Commercial announcement and run all applicable tests to confirm your organization's readiness for the new CIDR IP address range and the RTP port expansion.

    During the week of December 7, 2024 Genesys will migrate an additional /18 CIDR block of IP addresses used for Genesys Cloud public-facing media services. These addresses supplement existing regions and cover growth in future regions. The new IP range is 136.245.64.0/18. Additionally, Genesys will expand the RTP port range and move the Force TURN IP addresses to the new Genesys CIDR block.

    Additional details

    One of the following licenses:

    • All licenses include this feature.

    Read more:


    #Other/NotSure

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