Genesys Cloud CX

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  • 1.  Genesys Cloud Supervisor on Ipad.

    Posted 07-01-2022 05:22
    Hello Everyone,

    Need guidance for an issue being faced while using Supervisor App available for Ipads.

    While Supervisor is having access to all the division and all Queues are visible to him/her over Genesys Cloud Laptop view.

    However, When they are try login on Ipad with same credentials, they are able view partial Queues


    Warm Regards,
    Md. Nadeem Anwar
    #Unsure/Other

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    Md Nadeem Anwar
    Orange
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  • 2.  RE: Genesys Cloud Supervisor on Ipad.

    Posted 07-02-2022 00:45
    I have the same problem.

    Every time you open the app you have to manually search for the queues that are not visible in your "Local List".
    There is a "Recent List" option, but when I close/reopen the app it does not show any of the queues selected in the previous session.




  • 3.  RE: Genesys Cloud Supervisor on Ipad.

    Posted 07-03-2022 23:38
    Hello Paulo,

    Thank you for responding.

    Yeah there is a "Local List" option but same do not have information about all the Queues from all the division.

    Any Additional config or permission required for the same ? Users have permission on all the division.


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    Md Nadeem Anwar
    Orange SA
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  • 4.  RE: Genesys Cloud Supervisor on Ipad.

    GENESYS
    Posted 07-05-2022 11:33
    Hi, and thanks for your question. The iPad Supervisor development team has recently made a fix for showing queue names in the local list and it will be included in the next app release.

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    Christopher Rumpf
    Genesys - Employees
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  • 5.  RE: Genesys Cloud Supervisor on Ipad.

    Posted 07-06-2022 01:47
    Hello Chrisopher,

    Thank you for your response, any timelines when it is expected ?

    Warm Regards,
    Md. Nadeem Anwar

    ------------------------------
    Md Nadeem Anwar
    Orange SA
    ------------------------------



  • 6.  RE: Genesys Cloud Supervisor on Ipad.

    GENESYS
    Posted 07-07-2022 10:17
    The latest app version (including the fix I'm thinking of) is 5.10.0. It is already in a staged rollout to the App Store and should be available in all supported regions within a week.

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    Christopher Rumpf
    Genesys - Employees
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  • 7.  RE: Genesys Cloud Supervisor on Ipad.

    Posted 07-08-2022 23:49
    Hi Christopher,

    I am running the latest version.

    Now, my local list shows all the queues regardless of the division.
    However, if I try to open a user dashboard the local list is still limited to 10 users. So, I have to search and select users one by one.


  • 8.  RE: Genesys Cloud Supervisor on Ipad.

    GENESYS
    Posted 07-11-2022 11:46
    Hi Paulo. I sent you a Contact Request invitation in hopes we can connect and troubleshoot.

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    Christopher Rumpf
    Genesys - Employees
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