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  • 1.  Genesys Enhanced TTS audio download

    Posted 02-06-2024 05:55

    Has anyone found a way to download the TTS audio used in Architect?

    We use Genesys Enhanced TTS and I would like to create a WAV file from it. I know from the console this is not possible, but anyone else needed to do this and found a way that keeps the quality high?

    thx


    #ArchitectureandDesign

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    Paul
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  • 2.  RE: Genesys Enhanced TTS audio download

    Posted 02-06-2024 09:40

    Better check the EULA and copyright notice.  Microsoft and Google (behind Enhanced TTS) has a copyright on the voices and files created by them.  If you did record them, it will be a copyright violation.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Genesys Enhanced TTS audio download

    Posted 02-06-2024 12:51

    Genesys uses a couple of Enhanced TTS vendors but the only one that is any good IMHO are the Microsoft Azure voices.  You can easily determine which ones those are.  You can then go to the Microsoft site and set up an account and create all of the wav files you want and import them into Genesys.  The cost is insanely cheap, something like $10 for every million characters read.  Hope this helps.



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    Joseph Burda
    Santander Consumer USA Inc.
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  • 4.  RE: Genesys Enhanced TTS audio download

    Posted 02-06-2024 14:13

    According to MS, you would need to obtain permission from the talent behind the model to use their voice.  I would suggest you look at the EULA and other copyright laws around using talent voices without permission.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 5.  RE: Genesys Enhanced TTS audio download

    Posted 02-07-2024 04:23

    I found the name of the voice in Azure so I think this is the solution to follow.. Re record.. thx



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    Paul Wild
    BCD Travel Germany GmbH
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  • 6.  RE: Genesys Enhanced TTS audio download

    Posted 02-07-2024 10:34

    Sorry for the moral soapbox here.   The Voice Talent and the TTS engines are intellectual property of these service providers.  By using a recording of their service, you are essentially stealing their property.  I liken it to the going out and buying a Windows CD and installing it on 20 computers or recording someone's song off a CD and broadcasting it without permission.  Engineers and Voice Talent count on royalties to make a living. We should not steal from them unless they specifically give us the rights to do so.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 7.  RE: Genesys Enhanced TTS audio download

    Posted 02-07-2024 13:05

    In regards to my suggestion to set up an Azure account and creating wav files to use in call flows etc. I do not see any issue. This is one of the many use cases for that product.  See below the chat with the Azure sales team regarding this use case specifically. 



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    Joseph Burda
    Santander Consumer USA Inc.
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  • 8.  RE: Genesys Enhanced TTS audio download

    Posted 02-08-2024 03:24

    Amazon, Azure and Google all provide code examples of how to download the audio file created by their TTS engines.

    Seems a bit odd if you wouldn't be allowed to use them.



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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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  • 9.  RE: Genesys Enhanced TTS audio download

    Posted 29 days ago

    Carl, there is no copyright infringement when downloading in batch, the resulting TTS output. That's exactly why MSoft and Google provide the capabilities to do so. Amazon is a little more difficult, but the same goes with their voices.

    If still in doubt, have a discussion with the Azure and Google folks and they will back up what I am saying here.



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    Kevin Brown
    Miratech, Inc
    United States
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  • 10.  RE: Genesys Enhanced TTS audio download

    GENESYS
    Posted 02-07-2024 17:42

    Create an inbound flow that plays the desired TTS messages. Set the line to record. Call the flow from your cell phone but keep your phone on mute. Then download the audio from the supervisor view of interactions.



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    Brad Murlin
    Zillow, Inc.
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